Refund policy

We have a 30-day return policy. You have 30 days after receiving your
item to request a return.

To be eligible, your item must be in the same condition you received it,
unused, and in its original packaging. You'll also need proof of purchase.

To start a return, email us at Nesora.store@gmail.com. Returns are sent to:
Zavior, Gooise Kant 224, 1104 MM Amsterdam, The Netherlands.

Please contact us before sending anything back. Items returned without a
prior request cannot be accepted.

Damages and issues
Inspect your order on arrival and contact us immediately if the item is
defective, damaged, or incorrect. Send photos within 48 hours and we will
arrange a free replacement.

Non-returnable items
For hygiene reasons we cannot accept returns on products that have been
used without their original cover, unless the item is faulty. This does
not affect your statutory rights.

European Union 14 day cooling off period
If your order is shipped within the European Union, you have the right to
cancel or return your order within 14 days, for any reason and without
justification. Your item must be in the same condition you received it,
unused, and in its original packaging, with proof of purchase.

Refunds
We will notify you once we have received and inspected your return. If
approved, you will be refunded to your original payment method within
10 business days. Depending on your bank it may take a few days longer
to appear on your statement.

If more than 15 business days have passed since we approved your return
and you have not received it, email us at Nesora.store@gmail.com.